At **Aura Times**, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your information when you visit our website or place an order.

When you place an order or contact us, we may collect:

* Your name

* Phone number

* Email address

* Delivery address

* Order and billing information

* Information you provide when contacting our customer support

We may use your information to:

* Process and deliver your orders.

* Contact you regarding your order.

* Provide customer support.

* Confirm orders and deliveries.

* Improve our website and services.

* Send promotional messages or offers where permitted.

Payments may be processed through third-party payment providers.

Aura Times does not intentionally store your complete credit or debit card details on our website. Payment information may be handled directly by the relevant payment service provider according to its own privacy and security policies.

Our website may use cookies and similar technologies to:

* Improve website functionality.

* Remember your preferences.

* Understand how visitors use our website.

* Improve your shopping experience.

You may be able to control cookies through your browser settings.

We do not sell or rent your personal information.

We may share necessary information with trusted service providers, such as courier companies and payment providers, when required to process and deliver your order.

We take reasonable measures to protect your personal information from unauthorized access, misuse, loss, or disclosure.

However, no online transmission or electronic storage system can be guaranteed to be completely secure.

You may contact us to request:

* Access to your personal information.

* Correction of inaccurate information.

* Deletion of your information where applicable.

* Removal from promotional communications.

 Third-Party Links

Our website may contain links to third-party websites or social media platforms.

Aura Times is not responsible for the privacy practices, security, or content of third-party websites.

We may update this Privacy Policy from time to time.

Any changes will be posted on this page with the updated date.

If you have questions about this Privacy Policy, please contact us:

Aura Times

WhatsApp/Phone:** +92 348 0912188

At **Aura Times**, we value our customers and want you to be satisfied with your purchase. If you receive a damaged, defective, or incorrect product, we are here to help.

You may request a return or exchange if:

* You received a damaged product.

* You received a defective product.

* You received a different product from the one you ordered.

Return requests must be made within **3 days of receiving the order**.

To be eligible for a return, the product must:

* Be unused and in its original condition.

* Be returned with the original box and packaging.

* Include all accessories, tags, cards, and other items supplied with the product.

* Not have any signs of misuse, damage, or alteration.

We strongly recommend recording a clear **unboxing video** when opening your package.

For damaged, defective, or incorrect products, an unboxing video may be required to verify the issue and process your claim.

Returns may not be accepted for:

* Change of mind after receiving the product.

* Products that have been used or worn.

* Scratches or damage caused after delivery.

* Damage caused by misuse or accidents.

* Products modified, repaired, or altered by the customer.

* Products returned without their original packaging or accessories.

If your product is confirmed to be defective, damaged, or incorrectly delivered, Aura Times may offer an exchange, subject to availability.

If the same product is unavailable, we may offer an alternative solution.

Once your return is approved, we will inform you about the refund process.

For Cash on Delivery orders, the refund may be processed through an appropriate payment method after the returned product has been inspected and approved.

Refund processing time may vary depending on the payment method.

If the return is caused by an incorrect, defective, or damaged product confirmed by Aura Times, we may cover the applicable return shipping cost.

For other return requests, the customer may be responsible for return shipping charges.

To request a return or exchange, contact us with:

* Order number

* Name

* Phone number

* Reason for return

* Photos/videos of the product

* Unboxing video, if available

Our team will review your request and guide you through the return process.

For return and refund inquiries:

Aura Times

WhatsApp/Phone:** +92 348 0912188