Return & Refund Policy

We only offer replacements for faulty watches. If your watch is delivered with a defect, please send proof (video) within 48 hours via WhatsApp (03480912199).

If your replacement request is approved, a new watch will be sent to you, and the rider will collect the faulty one at the time of delivery.

Return Eligibility

 You may request a return or exchange if:

• You received a damaged product.
• You received a defective product.
• You received a different product from the one you ordered.

Return requests must be made within 2 days of receiving the order.

Conditions for Returns

To be eligible for a return, the product must:

• Be unused and in its original condition.
• Be returned with the original box and packaging.
• Include all accessories, tags, cards, and other items supplied with the product.
• Not have any signs of misuse, damage, or alteration. 

Unboxing Video

We strongly recommend recording a clear unboxing video when opening your package.

For damaged, defective, or incorrect products, an unboxing video may be required to verify the issue and process your claim.

Non-Returnable Items

Returns may not be accepted for:

• Change of mind after receiving the product.
• Products that have been used or worn.
• Scratches or damage caused after delivery.
• Damage caused by misuse or accidents.
• Products modified, repaired, or altered by the customer.
• Products returned without their original packaging or accessories.

Exchange

If your product is confirmed to be defective, damaged, or incorrectly delivered, Aura Times may offer an exchange, subject to availability.

If the same product is unavailable, we may offer an alternative solution.

Refunds

• No Return is offer at Aura Times